This Privacy Policy explains how Language Hub processes personal data when you use the website, contact us, request course information, or take part in small-group language courses and related services.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing in some circumstances and ask about the basis on which we handle your information.
To protect privacy, we may ask for information needed to verify your identity before acting on a request. We will review requests within a reasonable period and respond in line with applicable law and the nature of the data involved.
We keep personal data only for as long as it is needed for the purpose for which it was collected, including course administration, recordkeeping, dispute handling, tax or accounting obligations, and legal compliance. When data is no longer required, we delete it or anonymise it where appropriate.
We may update this policy to reflect changes in our practices, legal obligations, or website features. When changes are material, we will take reasonable steps to make the updated version available and indicate that the policy has been revised.
We use personal data to respond to inquiries, assess starting level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, organise scheduled lessons, support guided practice, review course progress, process payments, maintain records, operate the website, and meet legal or accounting obligations.
We may share personal data with service providers that support website hosting, communications, payment processing, record management, or other operational tasks. These parties may process data only for the services they provide to us and are expected to handle it with appropriate confidentiality and security measures.
We may disclose personal data to public authorities, courts, or other parties when required by law, to respond to lawful requests, to protect our rights, or to address security, fraud, or compliance concerns. We may also share information where necessary to establish, exercise, or defend legal claims.
We may process identification details, contact details, course inquiry information, level screening responses, timetable preferences, enrolment records, attendance-related records, payment-related records, and communications sent to us. Where relevant, we also process information needed to arrange small-group placement, course terms confirmation, guided practice, and progress review.
We collect personal data when you contact us by phone, email, contact form, or in person; when you request course information; when you complete level screening; when you enrol; when you make a payment; and when you participate in scheduled lessons or related course activities. We may also receive limited information from payment methods used to complete a transaction.
The site may use essential cookies to support page functions and security, preference cookies to remember basic settings, and analytics cookies to understand general site use. Cookies may be session-based or persistent depending on their purpose.
You can usually block or delete cookies through your browser settings and, where available, adjust cookie preferences on the site. If you disable some cookies, parts of the website may not function as intended, including form handling and basic preference storage.
Use the contact details below for privacy questions, requests, or complaints.
